Legal & Booking Information

HOLDUU's role

HOLDUU provides a digital and operational booking interface between the customer and approved accommodation supply partners. Depending on the offer, HOLDUU may:

• display hotel and destination information;
• collect reservation requirements;
• coordinate availability and pricing;
• collect guest and company billing information;
• process or coordinate payment;
• communicate reservation statuses;
• provide the booking confirmation or voucher;
• assist with booking-related support.

The identity and contractual role of the relevant service provider is stated in the final booking documentation and legal terms. HOLDUU is not an escrow provider or an open resale marketplace, and a displayed hotel is not a guarantee of immediate availability.

Requests and booking confirmation

Submitting a reservation request does not by itself create a confirmed booking. Some offers require HOLDUU to confirm availability, price, room type, and terms with the relevant supply partner. A stay should be treated as confirmed only when you receive an explicit booking confirmation or voucher.

Before confirmation, a request may move through statuses such as:

Availability and pricing may change before the offer is accepted and the booking is confirmed.

Prices, taxes, and additional charges

The offer explains the accommodation price, currency, room and occupancy, meal plan and included services, mandatory taxes and charges known at the time, any amount expected to be paid directly at the property, and the offer validity period.

Hotels may require deposits or payment for incidentals at check-in. Local tourism fees, city taxes, resort charges, transfers, or optional services may not be included unless stated in the offer. No general discount or savings percentage is guaranteed.

Payment

The payment method available for a booking is shown in the offer or checkout flow. Eligible companies may request an invoice; company billing details may be required before an invoice can be issued. The following events are separate:

• Invoice issued — the invoice has been sent.
• Payment received — the payment has been received or manually confirmed.
• Booking confirmed — the accommodation supplier has confirmed the reservation.
• Voucher issued — the booking documentation is ready for the customer.

Changes and cancellations

Cancellation and change conditions depend on the selected hotel, rate, dates, and supply partner. The applicable conditions are shown before payment and included in the offer or booking confirmation.

If you need a change, contact HOLDUU as soon as possible. A requested change is not guaranteed and may be unavailable, require supplier approval, change the price, create an additional fee, or require a new booking.

If HOLDUU cannot complete a paid booking, you will be contacted with the available resolution. This may include an alternative or a refund through the applicable payment method, subject to the final terms and applicable law.

Guest information

HOLDUU may collect the information reasonably required to prepare and confirm a reservation, including:

• full name;
• email and telephone number;
• dates and accommodation requirements;
• rooming information;
• company billing information;
• identity or travel-document details where required;
• booking and support communications.

For a group booking, the organizer is responsible for providing accurate guest information and ensuring that the travelers are aware of the applicable booking conditions and data processing. Incorrect, incomplete, or late guest information may delay or prevent confirmation.

Identity verification

Identity or traveler verification may be required for certain bookings, payment methods, fraud controls, or partner requirements. If verification is required, HOLDUU explains who must complete it, what information is required, when it must be completed, and whether the booking can proceed without it.

Partner-supplied services

Accommodation availability, room allocation, check-in, and on-property services may be provided by a hotel, DMC, or another approved travel partner. You must follow the property's check-in rules, occupancy limits, identity-document requirements, house rules, and payment requirements for local or incidental charges.

HOLDUU may assist with communication and support but does not make guarantees beyond the confirmed offer and the responsibilities established in the final legal terms.

Events and third-party content

HOLDUU may display information about events, venues, destinations, maps, ratings, or other third-party services to help you plan accommodation. Unless expressly stated, HOLDUU is not the organizer or ticket seller for a displayed event; event information may change and should be checked with the official organizer before travel. External links and third-party services may be governed by their own terms and privacy practices.

Support and contact

For booking and general questions:

contacts@holduu.com

For corporate, DMC, hotel, and partnership discussions:

sales@holduu.com